SellFoundry.com Return Policy

DEFECTIVE PRODUCT

While we always sell quality products our customers love, unfortunately a very small percentage of the time there may be a problem with the item. We're very sorry when this happens but sometimes items just don't work correctly, or are damaged in transit. Usually there's nothing you or SellFoundry.com could have done to prevent it.

If there is a manufacturer's warranty, the warranty specifics, including contact information, are typically found in the packaging. If you can't find it or if the warranty is through SellFoundry.com and not the manufacturer, we'll be happy to provide you with the necessary information.

Returns are allowed if SellFoundry.com receives your request within 30 calendar days from delivery. All returns must be received complete (all original packaging and contents) by SellFoundry.com within 14 calendar days after the return is approved. Return shipping costs are covered by SellFoundry.com for any damaged or defective product.

To request warranty information or to request a return for a defective item, please Contact Us with a description of the damage/defect and include photos of the product to speed-up return processing.

Refunds on defective or damaged products will be issued once the item is received by SellFoundry.com. Upon inspection, if the product is not defective the cost of the label will be deducted from the refund along with a 15% restocking fee.

CHANGE OF MIND / NON-DEFECTIVE PRODUCT

Generally, we offer a 30 day "change-of-mind" return policy, but please do not open the product if you do not plan to keep the item you purchased. All returns must be received complete (with all original packaging and contents) and in working condition by SellFoundry.com within 14 calendar days after the return is approved and prior approval is required within 30 days of delivery.

For a change-of-mind return, we do not credit back any shipping charges paid on the original order and we do not pay or reimburse for any return shipping back to us.

Refunds will be issued on change of mind returns once the item is received by SellFoundry.com. Depending on the condition of the returned item, a partial refund may be issued.

There are conditions for returning non-defective products to SellFoundry.com. Please note:
  • Some items cannot be returned due to their nature - personal care as an example. If a product description includes "All Sales Final," the product may not be returned.
  • Computers, laptops, tablets, and phones must be reset to factory settings.
  • All items must be clean, unopened, and in resalable condition to be eligible for refund.
  • Items that appear to have been used, arrive in torn or opened retail packaging, appear to have been laundered, or smelling of smoke, for example, will not be refunded.

To initiate a return, please Send Us a Message



Have other questions?

You can alsoSend Us a Message to contact us for any issue with an order or payment, and we will respond as soon as possible. It is an excellent way to track your issue through to its resolution.